Network Monitoring

Free up your staff to build your business by utilizing TVIT's sophisticated network monitoring. Our automated services keep you informed on key IT functions such as security patches, system logs, virus protection, and daily system audits.

Use our free network analysis and discover how TVIT can create smooth monitoring processes for your network.

Treasure Valley IT has several exceptional packages available for monitoring of your network equipment and applications. The packages are categorized by the type and use of equipment to be monitored. An initial one-time setup fee will be required per physical site at the onset of any service agreement. This amount is not affected by the number of systems to be monitored at the designated physical site. The customer will be required to provide Internet access to the monitoring server.

Server Management

Treasure Valley IT provides professional management of operating systems, including Windows, NetWare, Red Hat Linux, and Solaris. This service is perfect for companies that want to manage their own applications, but not deal with the ongoing hassle of tuning, securing, and maintaining the operating system. We will take the burden of ensuring those customers get the proper services for their specific server and operating system.

  • A system audit to document your architecture and suggest improvements
  • 24/7 technical support of the server and operating system from experienced engineers
  • Security and bug patch notification for the operating system, and when approved, a service call will be scheduled for installation.*
  • Monitoring the network availability of one IP.
  • Monitoring the server's disk usage, processor usage and load average
  • Visibility into TVIT's trouble ticket system via a secure portal
  • Except for the initial system audit, service time to repair or otherwise service the monitored system is not included in this monitoring agreement.

Network Device Management Services

* Price varies depending upon configuration and number of devices

Network devices - firewalls, load balancer, routers, switches and hubs - must be properly configured and maintained to ensure network security and reliable operation. Treasure Valley IT offers a broad range of network management services and will take the burden of ensuring you get the proper services for your specific network.

  • A network audit to document your topology and addressing scheme
  • 24/7 technical support of the network devices from experienced engineers
  • Security and bug patch notification, and when approved, installation
  • Maintaining the security of firewalls
  • Monitoring bandwidth usage
  • Monitoring network device availability and performance
  • Visibility into TVIT's trouble ticket system via a secure portal

TVIT offers IT Response, an innovative solution for your business IT needs. By automating key tasks, IT Response creates a seamless process for updates and patches, virus protection, system audits, spyware removal, and backups. We take preventative measures to help you avoid the headaches of scrambling to solve problems in a crisis situation.

You'll find us a reliable, affordable partner for maintaining your computer systems, with advanced services designed to maximize productivity in your IT systems.

Standard Service Level includes:

  • Patch management
  • Asset and inventory tracking
  • System and Windows event log monitoring
  • Support platform available for requested services
  • Automated health reports
  • Monthly firewall reports
  • Firmware updates as needed
  • License tracking
  • Hardware and software acquisition support
  • $5.00 off hourly service rate

Premium Service Level includes all Standard Service Level features, plus:

  • Unlimited phone support
  • Unlimited remote support
  • Antivirus software management
  • Hardware vendor service coordination (warranty dispatch)
  • User-support portal desktop optimization
  • Network access support
  • Hardware/system change notification
  • Priority response escalation for after-hours support
  • User account setup and management
  • Depot (at TVIT) new hardware build-out and basic configuration of system OS

Add-On Services Included:

  • On-Site Support
  • Depot or onside system application and setting configuration
  • System/OS upgrades
  • After-hours support calls
  • Non-warranty hardware repair
  • Project work
  • Application or system research
  • POC planning
  • Software testing
  • Initial system or software package
  • Project documentation
  • Proof-of-concept work